Returns & Refunds Policy
Thank you for shopping with UTOOL Industries. We want to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we have outlined our Returns and Refunds Policy below to assist you.
1. Returns Eligibility
1.1 To be eligible for a return, the following conditions must be met:
- The request for a return must be made within 7 days from the date of delivery.
- The Product must be unused, undamaged, and in its original packaging with all accessories intact.
2. How to Initiate a Return
2.1 To initiate a return, please follow these steps:
- Contact our customer service team at info@utool.com.au to inform us of your intention to return the Product.
- Provide the order number and the reason for the return.
- Our customer service team will guide you through the return process and provide you with a return authorisation, if applicable.
3. Return Shipping
3.1 If the return is due to a defect or error on our part, we will provide a prepaid shipping label or arrange for a courier service to pick up the Product at our expense.
3.2 If the return is due to a change of mind or any other reason not caused by us, you will be responsible for the return shipping costs.
4. Inspection and Refund Process
4.1 Once we receive the returned Product, our team will inspect it to ensure that it meets the eligibility criteria mentioned in Section 1. If the Product passes the inspection, we will proceed with the refund process.
4.2 Refunds will be issued using the original payment method used for the purchase. Please note that the time it takes for the refund to be reflected in your account may vary depending on your payment provider.
5. Refund Amount
5.1 The refund amount will be equal to the original purchase price of the Product, excluding any shipping charges or additional fees, unless the return is due to an error on our part.
5.2 In the case of returns due to defects or errors on our part, we will provide a full refund, including any shipping charges incurred.
6. Damaged or Defective Products
7.1 If you receive a damaged or defective Product, please contact our customer service team immediately at [customer service email/phone number]. We will resolve the issue promptly by providing a replacement or issuing a refund, as per your preference.
7. Contact Us
8.1 If you have any questions or concerns regarding our Returns and Refunds Policy, please feel free to reach out to our customer service team at [customer service email/phone number].
This Returns and Refunds Policy is subject to change without prior notice. Please refer to our website [provide link] for the most up-to-date version of this policy.