Shipping policy

At uTool Industries, we strive to ensure that our customers receive their purchases in a timely and efficient manner. Our shipping policy outlines the terms and conditions for shipping orders placed on our website.

1. Shipping Methods: We use various shipping carriers, such as FedEx, AusPost to ship our products. The shipping carrier used for your order will depend on the size, weight, and destination of your order.

2. Shipping Rates: Shipping rates are calculated based on the weight and destination of your order. You can view the shipping rates for your order during the checkout process.

3. Shipping Timeframes: We process and ship orders within 1-3 business days after receiving the order. Shipping timeframes depend on the shipping carrier used and the destination of your order. Standard shipping within Australia typically takes 2-5 business days. International shipping can take up to 14 business days.

4. Tracking Your Order: Once your order has shipped, we will provide you with a tracking number via email. You can use the tracking number to track the status of your order on the shipping carrier's website.

5. Shipping Restrictions: We do not ship to PO Boxes. We also do not ship to certain countries due to shipping restrictions or customs regulations. If your order cannot be shipped to your location, we will notify you and issue a refund.

6. Order Cancellation: If you need to cancel your order, please contact us as soon as possible. We cannot cancel an order once it has shipped, but we may be able to intercept the shipment and return it to us. In this case, shipping charges will not be refunded.

7. Shipping Damage: If your order arrives damaged, please contact us immediately. We will work with the shipping carrier to file a claim and send you a replacement or issue a refund.

If you have any questions about our shipping policy or the shipping of your order, please contact us.